Brent Antonson

Brent Antonson

Vancouver, Canada Website X Facebook

Brent Antonson spent years living abroad including extended stints teaching English at universities in Russia, Iraq and China. He circumnavigated the Northern Hemisphere by train over five journeys.

418 posts

The Digital Age of Help: From DOS to Dummies

by Brent Antonson

The ‘HELP’ button has long been a misnomer. Microsoft’s Troubleshooter famously leads users in circles, while companies once believed customers weren’t fit to judge service quality. From the DIY boom of Dummies books, this piece explores how we went from helpless to empowered.

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